iPad: Alert Messages

Last Updated: Oct 08, 2015 08:17PM UTC

Welcome Back

If seen sporadically, this is a non-critical error. Any time a training session is ended early, or a training app is closed quickly after a session, or your WiFi connection is intermittent, this error will occur. It is a reminder to let you know the previous training session was saved, but not sent to our server and the current training times/NeuroPoint scores may not be correctly reflected in Versus. None of your training data has been lost, it just may not have had enough time to upload to our servers. This may be seen often, especially if you prefer to train for longer durations as they take a longer amount of time to upload.

To Fix This:

Tap "Okay". This will dismiss the error, and you will be able to train as usual. Your training data is not lost, but it may not be reflected immediately on your 'Completed Training Time' page within Versus.

If This Message Persists:

You may be exiting out the Training Apps too quickly, not allowing them enough time to send segments. Or your network connection may be a bit on the slow side. If you start to see this message constantly, every time you open an app, contact support.

 

Background Setup Failed (Connection)

When your WiFi signal drops out, or you are out of range of a wireless network, this message will be shown. It could also pop up if Airplane Mode is enabled on your iOS device, or if WiFi has been disabled.

To Fix This:

Tap 'Okay'. Make sure WiFi is enabled on your iOS device, and that you are within range of an active WiFi signal.

If This Message Persists:

Your network may be inactive, of our internal systems may be experiencing high traffic. Close out all training Apps, including Versus. Restart Versus, and select a Training App to use. If the message persists, contact Support.

 

Background Setup Failed (Request)

This may be a WiFi network error, or a SenseLabs server error.

To Fix This:

Make sure WiFi is enabled within the Settings menu of the iPad. Check to make sure your iPad can connect to an external webpage. Close all open Training Apps and Versus. Launch Versus, and from the Training Recommendations Screen, launch any Training App.

If This Message Persists:

It may be a SenseLabs server error, contact support.

 

Seeking Brain Signal

The headset is not getting a good connection with your head, or there is excessive movement/interference.

To Fix This:

Tap 'Okay'. Make sure the headset is firmly seated on your head. Sensor Conditioner may be needed to maintain a steady connection.

If This Message Persists:

Plug your headset in to charge. If the message is seen after a full charge and repositioning have been attempted, contact support.

 

Tuning Signal

This is a system message, informing you that the app needs to recalibrate your training levels.

To Fix This:

Tap 'Okay'. The Sensor Verification Screen will come up, and verify that your sensors still have a good connection. When 'Green' sensors are established, tap 'Start' and continue training as usual.

 

User Disconnected

This message is to inform you that the headset has either been taken off of your head, or has been turned off. You may also see this message if large amounts of interference are picked up by the sensors.

To Fix This:

Check that your headset is powered On, and is firmly seated on your head. Tap ‘Okay’.

If This Message Persists:

If possible, try physically moving to a different area with less electrical interference. Turning the headset off, and then on may also alleviate this issue. If the message still persists, Exit and Close the training app. Launch Versus, navigate to the NeuroAwareness Screen and tap 'Start'. Look at your sensor readings, make sure you can achieve 'Green' at every sensor location. When you can see 'Green' at every sensor, navigate to the Training Recommendations Screen, and launch a training app. If the message still persists, contact support.

 

Headset Failure

You will see this if you lose sensor connection, the headset powers off from inactivity, the headset is taken off, the gray Headset Configuration Screen was exited, or you moved out of range from your iPad.

To Fix This:

Tap "Continue". Check that your headset is powered On, and is firmly seated on your head, and the ear clip is attached. If you aren't able to get a good connection, tap "Cancel" and apply Sensor Conditioner to each sensor. Then restart your training session.

If This Message Persists:

Exit and Close the training app. Launch Versus, navigate to the NeuroAwareness Screen and tap ‘Start’. Look at your sensor readings, make sure you can achieve 'Green' at every sensor location. When you can see ‘Green’ at every sensor, navigate to the Training Recommendations Screen, and launch a training app. If the message still persists, contact support.

 

Cannot Continue: Communicating

Your headset has either been taken off, or cannot connect to the iPad. This message may be shown Repeatedly, you may need to tap ‘Ok’ multiple times.

To Fix This:

Tap "OK" to clear the message.

If This Message Persists:

Exit and Close the app. Check that your headset is Fully Charged, and is seated firmly on your head. Apply a small amount of Sensor Conditioner to each sensor. Launch Versus, then from the Training recommendations Screen, open a Training App. If this message persists in multiple training apps consistently, contact Support.

 

Cannot Continue: Headset

If seen sporadically, this is not a critical issue. The headset configuration process was ended early. This can be a symptom of a WiFi network issue, or with the headset battery, or app stability.

To Fix This:

Tap "OK" to clear the message. In most cases you will be taken back to the Landing Page of whichever app you are training on. From there, exit/close out all apps. Make sure your headset has a full charge and is correctly paired/connected to your iPad. Make sure your network connection is enabled/active (check by loading an external webpage on your iPad). Reopen Versus, and attempt to select the training app that the error was seen on.

If This Message Persists:

Pair/Connect to a second iPad, and see if the message persists on that device. If this messages persists in multiple training apps consistently, contact Support.

 

Headset Disconnected: Battery

Your headset is low on battery, and needs to be recharged. (All models of the newer 'Green' Versus headsets have a Non-User Replaceable battery.) A 30 minute charge will provide more than enough battery to complete a 20 minute training session.

To Fix This:

Tap "Okay" to clear the message. Charge the Headset for at least 30 minutes to get through a single 20 minute session. A full charge cycle takes apx 4 hrs, and will provide at least 3 hrs of training time.

If This Message Persists:

If you have fully charged the headset and still receive this error, contact customer support. The issue may be in the headset, or it's battery.

 

Profile Request Failed

If seen sporadically, this is a non critical error. Your headset did not load the desired protocol correctly due to it taking too long to load from the server. This can be due to network conditions, or a server issue.

To Fix This:

Tap "Okay" to clear the message. Exit/Close all apps. Make sure that Wifi is enabled on the iPad, and that an external webpage can load. Reopen Versus, then the training app you first saw the error on.

If This Message Persists:

This may be an error within the SenseLabs servers. Try again in 120 minutes, and if the error still occurs, contact support.

 

Data Retrieval Failed

If seen sporadically, this is a non critical error. Your headset did not load the user protocol data correctly due to a long loading time from the server. This can be due to network conditions, or a server issue.

To Fix This:

Tap "Okay"’" to clear the message. Exit/Close all apps (Double tap the 'Home' button, swipe up on all training apps and VS). Make sure that Wifi is enabled on the iPad, and that an external webpage can load. Reopen Versus, then the training app you first saw the error on.

If This Message Persists:

If you have access to another wireless network, connect to it and try reopening Versus, then the training app you saw the error on. If another network does not solve the problem, this may be an error within the SenseLabs servers. Try again in 120 minutes, and if the error still occurs, contact support.

 

Data Retrieval Failed: -1009

 

If seen sporadically, this is a non critical error. Data may not have been downloaded correctly from the server. This can be due to network conditions, a server issue, or the iOS date settings may be inaccurate.

To Fix This:

Tap "Okay"’" to clear the message. Exit/Close all apps (Double tap the 'Home' button, swipe up on all training apps and VS). Make sure that Wifi is enabled on the iPad, and that an external webpage can load. Check in the iOS settings that the date/time matches the current date and time. Reopen Versus, then the training app you first saw the error on. 

If This Message Persists:

If you have access to another wireless network, connect to it and try reopening Versus, then the training app you saw the error on. If another network does not solve the problem, this may be an error within the SenseLabs servers. Try again in 120 minutes, and if the error still occurs, contact support.

 

Warning

​Your iPad seems to be heavily tasked.
You may want to consider closing
some background applications or
restarting this one.

To Fix This:

Tap 'Okay', Double click the iPads 'Home' button. Swipe 'up' on every app except Versus and NeuroShapes. Tap on NeuroShapes, and continue your training session. 

If This Message Persists:

Double click the iPad 'Home' button. Swipe up on every app that is open, including NeuroShapes and Versus. Reopen Versus, and select NeuroShapes from the Training Games screen.