Subscription Changes / Returns / Cancellations

Last Updated: Oct 02, 2015 03:51AM UTC

Subscription Changes:

     If you wish to change a subscription, including adding additional training accounts, and adjusting the number of training accounts that are associated with your subscription, Contact Versus Support. (Please note that any changes to your account may take up to 30 days to take effect.)


Returns:

     You have 30 days from the date of purchase to contact Versus support to initiate the return of an order for a full refund, minus shipping and subscription charges. Simply complete the Return Request form below and a support representative will issue you a Return Merchandise Authorization (RMA) number via e-mail. Once you've received your RMA number, please return your headset to 5850 El Camino Real, Atascadero, CA, 93422. Return shipping costs will be the responsibility of the purchaser.

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Cancellations:

     Versus Subscription: Subscriptions must be canceled no less than 5 business days before the next billing due date or one additional month may be charged. To cancel a recurring membership, or for any other billing questions, please email Versus Support and we will be happy to assist you. (Training data will not be lost when cancelling. If at any time you wish to renew your membership, access to previous training data will be restored.)