To initiate a refund, request a Return Request form from our support team. Then, complete and return this form. A support representative will issue you a Return Merchandise Authorization (RMA) number via e-mail.
Once you've received your RMA number, please return your headset to:
Neuro Management LLC
843 7th St. Unit B
Paso Robles, CA 93446
Return shipping costs will be the responsibility of the purchaser.